We want you to be completely happy with your order. Unwashed, unworn, regular priced merchandise can be returned within 14 days of receipt for a full refund. Some conditions may apply:
Regular Priced Merchandise
Merchandise should be returned within 14 days of receipt, include the vendor packaging, and be in the same condition as when it was received, with all original tags still attached. Used merchandise cannot be returned. These conditions do not apply to merchandise purchased during online or in-store sale promotions.
Due to the current environment, please allow 3 to 4 weeks for the processing of your return.
Returns for orders placed through the website will be credited to the card used at check out. You will receive email confirmation when your return has been processed. To return a phone order, you will need to provide the original credit card number and expiration date in order to receive a refund. Please email email@example.com or call 855.479.9539 to process your phone order return. If tracking information indicates your return has been received by Stanley Korshak; please expect 2 to 3 weeks for the processing of your return. Calling after your package has been delivered WILL NOT expedite your refund. Refunds do not include any shipping or handling charges the customer originally pays, except in the case of faulty or damaged items. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Gifts can be returned for store credit. For exchanges or gift returns, please email firstname.lastname@example.org or call 855.479.9539.
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Stanley Korshak or stanleykorshak.com. In addition, we reserve the right to apply a 15% restocking fee on excessive returns.
Online Sale, Online Clearance, Sample Sale, Final Sale, and Discontinued Merchandise
Merchandise purchased online must be mailed for return within 7 days of receipt to receive a refund. Merchandise should include the vendor packaging, and be in the same condition as when it was received, with all original tags still attached. In store purchases marked final sale cannot be returned. No price adjustments on sale merchandise. Sale merchandise will be returned at the current markdown price. Sale items held longer than 7 days are final sale and cannot be returned. Merchandise purchased during online and in-store sale promotions are considered as sale merchandise, and will be refunded according to the conditions outlined in this section.
**Final sale items are non-returnable and non refundable.
Fragrance and cosmetics:
Returns must be unused, unopened, in original packaging,and mailed within 14 days for a credit or exchange to be issued.
Personalized orders, special orders and undergarments are non-returnable.
You are responsible for your return shipping fees and may use your preferred mail service. On the packing slip (enclosed with your purchase), note the reason(s) for return. Enclose your packing slip with the item and ship to:
Attn: Online Orders
500 Crescent Court, Suite 100
Dallas, TX 75201
Any merchandise purchased online may be returned for a refund at the store. Please note: When a gift is returned, a Stanley Korshak merchandise credit gift card will be issued to the gift recipient for the amount of the returned merchandise. The merchandise credit gift card can be used for future purchases in the store.
You may cancel any order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. Please call 855.479.9539 to determine order status. To cancel it, please have your order number ready. Cancelation does not apply to special order items.